What Is A Hosted PBX?

PBX is shorthand for a phone system and hosted means that it is based "in the cloud". This means that you don't need any system hardware at your premises, only compatible handsets which are connected via the internet.

The PBX "brains" of the system are hosted on your behalf, meaning that you don't have to worry about maintenance, nor will you need to upgrade in the future to get extra features. With a hosted system these are included as standard and you choose the features you need.

How a hosted PBX works

With hosted IP telephony the main system work is done in a data centre. The phones in your office utilise IP technology to transmit voice packets over the internet via sip trunks into the data centre. From there the calls break out to the normal pstn phone network and on to their final destination.

This is all done in the blink of an eye, giving you excellent digital call quality.

Is a hosted PBX for everyone?

No. Whilst it suits many companies it doesn't make sense for everyone, particularly where broadband connectivity is an issue. It is important to get impartial advice from an independent telecoms company that offers both hosted and non-hosted phone systems to make sure you get the best fit for your business.

A hosted phone system is an ideal solution for small to medium sized businesses where flexibility and scalability are important. Cloud telephony is very much increasing in popularity as businesses realise the potential benefits.

Here are some of the main benefits:

Quick plug and play set upSuper fast supply to get you up and running in hoursNo need to pay for expensive PBX hardwareNo need to pay for system maintenanceNo need for expensive engineer call outs when wanting to make changes to the system or add new users.No limit to how many extensions your system can have so fully future proofNever miss a call via intelligent routingEasy contact managementUse your phone anywhere you have broadbandNumber portability and flexibilityKeep your numberImproves efficiency and productivityRoute your callers to the right person first timeEasy to use and secure online portalClever features YOU control - 24/7

Hosted systems allow businesses easy access to call statistics and reports so you can monitor your company performance. Call recording and auto attendant features are also available with many systems.

We have our very own hosted PBX system called Halo. Halo is a robust, reliable and advanced hosted, cloud telephony service that is packed with the latest features.
Want to hear how good the calls are? Just give us a call, we use our own hosted pbx, Halo, across our two offices in Ilkeston and Pride Park, Derby.
Call 01332 415010 or visit our website for more information http://www.21ctelecom.co.uk/

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